Servicing Stop (we) believe in protecting and respecting your privacy. All individuals have rights regarding the way their personal data is handled. Throughout the course of our business it is necessary for us to collect, process and store personal information about our customers, suppliers and other third parties. We understand that treating this data in a correct and responsible manner will promote confidence in our company and allow us to fulfill our business obligations successfully and with transparency.
For the purpose of UK data protection laws, the data controller is: Servicing Stop Limited of 1 Beauchamp Court, Victors Way, London EN5 5TZ.
When we process your information, there are six enforceable principles of good practice by which we abide. These ensure that your personal information must be:
The types of personal information we may collect, process, store and transfer about you typically may include:
There are several ways we may collect your personal data, such as:
We may obtain personal information via automated technology when you interact with our website by using cookies, server logs and other similar technologies.
Servicing Stop will only use your personal data when the law allows us to. The most common reasons we will use your personal data will be in the following circumstances:
There are several purposes for which we will use your personal information. We are required to confirm the 'legal basis' for each of these, as follows:
|Purposes for which we will use the information you give to us
|When you obtain a quote from us, you provide your name, postcode & contact details
|We need you to provide this information to enable us to provide our service subject to our terms and conditions
|To carry out the service and/or MOT of your vehicle
|This is necessary for the performance of the contract between you and us
|Post-Sale contact where issues have been identified in accordance with our contract
|It will be necessary for our legitimate business interests, and in accordance with our contract
|Where you have contacted us with a query or concern via our Customer Service Team
|It will be necessary for our legitimate business interest to enable us to address your query
|It will be necessary for our legitimate business interests, namely to ensure you are aware of our current terms and conditions
|To administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes, to allow you to participate in interactive features of our service, when you choose to do so, to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you
|To enable you to participate in a prize draw, competition or complete a survey
|It will be necessary for our legitimate business interests, namely to study how customers use our service, to develop them and help grow our business
|To provide you with significant updates or special offers concerning your vehicle
|It will be necessary for us to provide you with these as legitimate business interests, namely to ensure you continue to receive communications that you have previously agreed to receive as part of our service (until you tell us you no longer wish to receive them)
Your personal data will only be used by us for the purpose(s) for which we collected it, unless we consider that it is necessary to use it for another reason directly compatible with the original purpose. If we need to use your personal data for a different purpose, we will first contact you and explain the legal basis that allows us to do so.
Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
In order for us to provide you with a quote, it is necessary for you to provide us with your postcode and vehicle registration number. If you wish us to service or MOT your vehicle we will need further information, including your name, address, email address and additional contact details.
If you do not provide us with information required to obtain a quote, we will be unable to provide you with our service.
It may be necessary for us to share your personal data with the following parties:
We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.
All information you provide to us is stored on our secure servers in the United Kingdom.
We will take all steps reasonably necessary to ensure that your data is treated securely, including taking the following safeguards:
Transmitting information via the internet is never completely secure. Although we will do our best to protect your personal data, the security of your personal data transmitted to us cannot be guaranteed. Any transmission is at your own risk. You acknowledge and agree that we shall not be responsible for any unauthorised use, distribution, damage or destruction of personal data, except to the extent we are required to accept such responsibility under data protection laws.
The duration we store your personal data depends on our 'legal basis' for using it. Examples of this are as follows:
|Length of time
|Where we use/store your data because it is necessary for the performance of the contract between you and us
|We will use/store your data for as long as it is necessary for the performance of the contract between you and us
|Where we use/store your data because it is necessary for us to comply with a legal obligation to which we are subject
|We will use/store your data for as long as it is necessary for us to comply with our legal obligations
|Where we use/store your data because it is necessary for our legitimate business interests
|We will use/store your data until you ask us to stop. However, if we can demonstrate the reason why we are using/storing your data overrides your interests, rights and freedoms, then we will continue to use and store your data for as long as it is necessary for the performance of the contract between you and us (or, if earlier, we no longer have a legitimate interest in using/storing your data)
|Where we use/store your data because you have given us your specific, informed and unambiguous consent
|We will use/store your data until you ask us to stop
To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
You have various legal rights in relation to the information you give us, or which we collect about you, as follows:
If you wish to exercise any of your legal rights please contact our Data Control Team by either writing to the address at the top of this policy, or by emailing us at firstname.lastname@example.org.
You also have the right, at any time, to lodge a complaint with the Information Commissioner's Office if you believe we are not complying with the laws and regulations relating to the use/storage of the information you give us, or that we collect about you.
You can ask us to stop sending you our communications at any time by:
We do not use automated decision-making processes using, or in respect of, personal data.
All phone conversations between our customers, staff members, and garages are recorded. We do this principally for quality control, staff training, and dispute resolution purposes.
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Any changes we make to our policy in the future will be posted on our website and, where appropriate, notified to you by email. Please check our website frequently to see any updates or changes to our policy.
Questions, comments and requests regarding this policy are welcomed and should be addressed to our Data Control Team by writing to the address at the top of this policy, or by emailing us at email@example.com.
This policy was last updated: 2018-06-14