* The statement advertising that Servicing Stop offer up to 60% off is based on a review and
comparison of our own service prices against the prices advertised by main dealerships. We analysed
the car makes and models which make up the majority of our job volume and found that a material
portion of these were at least 60% cheaper than main dealerships. For a full breakdown of the data on
which this claim is based, please contact us at datacontrol@servicingstop.co.uk and we will be happy
to assist you.
The following Terms and Conditions (in addition to the documents referred to in them) govern your
use of our website and its related sites, services, applications, and tools. By using servicingstop.co.uk
you confirm that you both understand these Terms and Conditions and that you agree to abide by
them. This document supersedes Terms and Conditions listed on all previously dated documents.
Please read the Terms carefully and if you do not accept the Terms, do not use the Website.
We may need to change the Terms from time to time for a number of reasons (including to comply
with applicable laws and regulations, and regulatory requirements). Any minor or insubstantial
changes may be made at any time and you are advised to review the Terms on a regular basis. The
most up to date Terms will be available on the Website. All major changes will be notified to you in
advance of such changes taking effect. If any change is unacceptable to you, you should cease using
the Website and/or close your account. If, however, you continue to use the Website after the date on
which the changes to the Terms come into effect, you will be deemed to have accepted those
changes.
Reference to "you", "your" or the "customer" is reference to any person using the Website or the
services of Servicing Stop or any registered customer of Servicing Stop.
Service Overview
* Free nationwide collection and delivery + 12 month parts and labour guarantee. Specialist Oil may be required for your vehicle this is a set cost of £24.99 + VAT. We do not perform any additional work without customer authorisation. All prices exclude a minimum environmental surcharge fee of £8.99 + VAT or a 3% fee levied on the total final bill (whichever is greater) for more information visit Environmental surcharge, Fluid top ups within all service options are charged at a flat fee of £5.99 + VAT (if required).
Personal details
All activity on www.servicingstop.co.uk (our website) is logged and monitored in order to help us keep your personal information safe and secure. Servicing Stop Ltd fully complies with both the Data Protection Act 1998 (DPA) and the General Data Protection Regulation (the GDPR) which will replace the former from May 2018. By using our website you agree to the collection, use and transfer of the information you provide to us in conjunction with the terms of this Privacy policy. A full copy of our Privacy Policy can be found here.
Information about Servicing Stop Ltd
Who we are
You are contracting with Servicing Stop Ltd, a company registered in England with Company Registration Number 6558606. The registered office is 57 London Road, Enfield, EN2 6DU. References to "Servicing Stop", "we", "our" and "us" throughout the Terms and Conditions refer to this Company.
Write to us at our Head Office: Servicing Stop Ltd, 57 London Road, Enfield, EN2 6DU.
Terms and conditions
The completion of a booking, and the subsequent receipt of a confirmation email for a car service, MOT, repairs or any future offering by Servicing Stop Ltd constitutes a binding contract between the Customer and Servicing Stop Ltd.
All person(s) using either the Servicing Stop website or calling Servicing Stop by phone to make a booking should be at least 18 years of age and reside in the UK.
Servicing Stop Ltd shall provide the customer with detailed costing information of their car servicing before any work is started. All work and costs, including additional work following a garage survey, must be approved by the customer before said work is carried out.
It is always the intention of Servicing Stop to complete the Customer's car service, MOT or repairs within 1 day. Sometimes - due to reasons beyond the control of Servicing Stop - late delivery may be necessary. Should this be the case, the customer will be advised accordingly by an employee of Servicing Stop.
All work is subject to VAT as required by UK law.
Depending on your vehicle's make and model, specialist oils (longlife oil or low ash/saps oil) may be required for your service. All specialist oils have a set price of £24.99 + VAT. Should your vehicle require replacement spark plugs or a new fuel filter, they will be quoted to you on the day of the service.
Servicing Stop are committed to reducing our own environmental footprint whilst also using resources responsibly and reducing waste, to this end we charge a minimum environmental surcharge fee of £8.99 + VAT or a 3% fee levied on the total final bill (whatever is greater) which will be itemised on your invoice for more information visit Environmental surcharge.
Depending on the level of fluids at the point of service, a fluid top up (gear box oil, axle oil, transfer box oil (if applicable), under bonnet fluids, break fluid, antifreeze and clutch fluid) may be required. If a fluid top up should be required, you will be charged a one-off fee of £5.99 + VAT which will be added to your final bill.
All parts used will adhere to the vehicle manufacturers' service schedules, and will be of OE (Original Equipment) quality inline with manufacturer warranty requirements.
Servicing Stop Ltd will fully support your vehicle's service history. Upon completion of the service your vehicle's service book will be stamped (where possible), a copy of the service schedule will be provided and digital service records (DSR's) will be updated if relevant and where available (please contact us directly to check if your vehicles manufacturer accepts our DSR updates).
All vehicle servicing performed by Servicing Stop carries a 12-month (or 12,000 - whichever comes first) warranty. The warranty covers replacement parts - should they be defective - or related workmanship.
The warranty is dependent on: Servicing Stop Ltd being given an opportunity to investigate and rectify any faults within a reasonable timeframe; The manufacturer's vehicle operating instructions being followed; Ensuring the vehicle is serviced at a frequency recommended by the manufacturer (for the relevant time and distance); Full compliance with Servicing Stop advisories, warnings and information or any instructions provided by Servicing Stop; The parts or workmanship performed by Servicing Stop not being subjected to abnormal conditions or unreasonable wear and tear.
Servicing Stop Ltd does not accept any liability for damage, losses or theft resulting whilst the vehicle is in the garage's care or from the storage of customer vehicles at a Servicing Stop Ltd garage.
CANCELLATION POLICY:
a) To cancel a future booking please click here.
b) Servicing Stop reserves to right to charge an administrative fee where a customer
cancels their booking. If a booking is cancelled as a direct result of Servicing Stop not
being able to offer the original booking date, then the administrative fee will not be
levied.
c) The administrative fee is £25 inclusive of VAT, and is reflective of the costs incurred
by Servicing Stop once a customer booking has been made.
d) If you provide us permission to commence with additional work by telephone or any
other form of communication the right to a 14 day cooling off period is waived. The
right to the 14 day cooling off period is relinquished because the work will start
before the 14 days expire. You can still choose to cancel any agreed works in this
period but you will be charged for any works which have started and/or completed
prior to your cancellation and cannot be reversed).
a) Servicing Stop offers free vehicle collection and delivery as standard on all servicing packages. The target vehicle collection time is between 8am and 10am. The target delivery time is 4pm and 6pm. If unforeseen circumstances cause the vehicle to be collected/delivered outside these times, the customer shall be updated by a Servicing Stop representative. If your vehicle is undrivable then recovery will need to be arranged. If desired, Servicing Stop can provide quotations for the cost of vehicle recovery from the nominated collection address. Alternatively, this can be arranged independently either with your insurance provider or a vehicle recovery company of your choosing. Vehicle recovery is not included within our free collection and delivery service.
b) Under new MOT test regulations - effective 20 May 2018 - a vehicle with defects classified as 'dangerous' may not be driven on public roads in England, Scotland or Wales unless corrective work is undertaken. If the defects remain unfixed, legally the vehicle may not be driven from the test centre either by Servicing Stop - as part of prearranged delivery, or by the customer or any third party. The vehicle may be collected via a recovery service arranged either privately or via Servicing Stop, at a cost to be incurred by the customer. A vehicle with defects classified as 'major' will only be delivered at the discretion of the garage; Servicing Stop may ask the vehicle owner to either collect or arrange for the vehicle to be recovered.
In the event of a courtesy or replacement vehicle being offered to the customer for the duration of the service; this will be subject to the servicing garage's insurance. If the event of a claim on the insurance, the customer will be liable to pay the excess on the claim. Before taking possession of the replacement/courtesy vehicle, the customer must agree to all terms and conditions of the said policy put in place by the servicing garage. In the event of insurance not being applicable to a replacement/courtesy car, the servicing garage will inform the customer that they are responsible for providing their own insurance.
Servicing Stop shall not be held responsible for loss, theft or damage to item(s), valuables or monies contained within the vehicle for the duration of the contracted work - including vehicle collection and delivery.
Servicing Stop Ltd is not liable for any loss, damage or delay in the services it provides should such services be subject to: an act of God, industrial action such as strikes or government disputes, factors outside the control of Servicing Stop Ltd.
Where applicable - Servicing Stop Ltd adhere to relevant Health & Safety legislation.
Any customer participating in Servicing Stop loyalty schemes should be advised - any account remaining inactive following the 12-month activation anniversary will cease to be valid and any funds contained therein are non-refundable.
By agreeing to these Terms & Conditions you are agreeing to the outlined service schedule for the relevant service - details of our service plans can be found here. Servicing Stop Ltd will refer to your vehicle's manufacturer service schedule, adding any additional item's not included on our own service schedule as advisories. Items not included on our own service schedule may be subject to extra charges - these will only be conducted following permission.
Should any complaint arise following car servicing performed by Servicing Stop Ltd, all subsequent communications that are made concerning the resolution of the complaint should be restricted between Servicing Stop Ltd and the customer. The servicing garage should not be contacted by the customer with the intention of seeking resolution or remuneration. For full details about our complaints policy, click here.
Should a transaction exceed £1,000 - or should a fraud alert be raised - Servicing Stop Ltd reserves the right to ask for payment to be made via BACS/CHAPS.
If an invoice remains unpaid we may pass on your details to an external collection company and all additional fees incurred will be the liability of the customer not Servicing Stop.
By using and/or visiting any section (including sub-domains) of the Servicing website or any other websites or applications that we own (the "Website") and/or registering on the Website, you agree to be bound by
(a) these Terms and Conditions;
(b) our Privacy Policy;
(c) our Cookies Policy and
(d) the Rules applicable to the services we offer, and are deemed to have accepted and understood all the Terms.
Loyalty Scheme Terms and Conditions
When making a final payment to Servicing Stop, customers may be invited to make an additional ‘loyalty’ payment.
This is a non refundable deposit made in order to guarantee the price of the next Service cost, and has the effect of fixing the price for a period of 12 months.
Once the 12 month period has expired, Servicing Stop are no longer obliged to offer the same fixed price for any further services.
If you want to close your account, please Contact Us.
Servicing Stop reserves the right to close or suspend your account at any time and for any reason. Without limiting the preceding sentence, Servicing Stop shall be entitled to close or suspend your account if:
Servicing Stop considers that you have used the Website in a fraudulent manner or for illegal and/or unlawful or improper purposes;
Servicing Stop is requested to do so by the police, any regulatory authority or court;
Servicing Stop considers that any of the events referred to above may have occurred or are likely to occur; or
Your account is deemed to be dormant.
Servicing Stop Premium Terms and Conditions
These Terms and Conditions ("Terms") govern your use of the Servicing Stop Premium Subscription Service ("Service"). By subscribing to our Service, you agree to be bound by these Terms.
Subscription Services
Service Description: The Service provides members with industry leading affordability for year-round car maintenance, labour costs and parts replacement. Premium members will benefit from the sophisticated Servicing Stop live system™, used by all our garages to help regulate labour times for work, using the exact specifications recommended by the manufacturer and ensuring members are always paying the minimum labour costs for any work
Subscription Plans and Payment
Subscription Plans: We offer various subscription plans with different features. Details of each plan are available on our website.
Payment: By providing payment information, you authorize us to charge the applicable subscription fees to your designated payment method.
Billing Cycle: Subscription fees will be billed at the beginning of the subscription period and each renewal period thereafter unless you cancel your subscription.
Price Changes: We reserve the right to change subscription fees for any renewal period, but we will notify you in advance of any changes.
Free Trials
Eligibility: Free trials are available to new subscribers only and are limited to one trial per person.
Automatic Conversion: If you do not cancel your subscription before the end of the free trial period, your subscription will automatically convert to a paid subscription, and you will be charged the applicable subscription fee.
Cancellation and Refunds
Cancellation: You can cancel your subscription at any time by emailing us at billing@servicingstop.co.uk
Refunds: Subscription fees are non-refundable except as required by law or as otherwise stated in these Terms. If you cancel your subscription, you will immediately lose access to the Service.
Use of the Service
License: We grant you a limited, non-exclusive, non-transferable license to access and use the Service for personal, non-commercial purposes.
Intellectual Property
All content, trademarks, and other intellectual property rights associated with the Service are the property of Servicing Stop or its licensors. You are not granted any rights to such content or trademarks except as expressly set forth in these Terms.
Privacy
Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding the collection, use, and disclosure of your personal information.
Changes to the Service and Terms
Modifications: We may modify the Service or these Terms at any time. We will notify you of any material changes to these Terms by email.
Continued Use: Your continued use of the Service after such changes constitutes your acceptance of the new Terms.
Terms and conditions of your Lifetime Engine Flush or Fuel Treatment Agreement
How it works
Lifetime Engine Flush and/or Fuel Treatment is available on all types of car and 4x4 vehicles (not vans or commercial vehicles).
Purchase a supplied and completed Engine Flush and/or Fuel Treatment at standard price (including any discount that may be available at the time). This will commence your lifetime agreement for one or both of these items.
We must carry out all treatments if you want to take advantage of the lifetime replacement.
We will complete during the continuation of the agreement an Engine Flush or Fuel Treatment (whichever applicable or both) when booked for a yearly service with Servicing Stop
You must provide your previous invoice reference to verify lifetime agreement
Exclusions
Lifetime Agreement is not transferable to a different vehicle and will expire for the vehicle in question with an ownership change.
Agreement based on items being completed at a minimum of 11 months since previous replacement and to be completed alongside a booked oil, interim or full service with Servicing Stop
Your Finances
By depositing funds into your account, you direct us and we agree to hold them, for the sole and specific purpose of using them in connection with the use of our services.
You agree that we shall be entitled to retain any interest which might accrue on monies held in your Servicing Stop account.
Unless otherwise stated, all examples given on the Website are given in Pounds Sterling.
COOKIE POLICY - Details of our cookie policy can be found here.
PRIVACY POLICY - Details of our privacy policy can be found here.