Are you looking to book your service with us? Perhaps your MOT is due for renewal? Or, you may just want to have a chat following your service...
If you have an enquiry or would like some general help, please contact us using the details below.
Alternatively, scroll down to our extensive FAQ section to see if there's already an answer waiting for you.
Book over the phone
Book with us online or by phone on 0800 970 9046. Our Booking Agents are on hand to take your calls, help with your booking or answer any questions you may have about our service.
We're open Monday to Friday: 8am to 9pm; Saturday: 9am to 6pm and even Sunday: 10am to 6pm.
Have you got a query about your service or want to talk a little more with our Customer Care Team?
Email us at firstname.lastname@example.org and we'll get back to you within 2-3 working days.
For all financial enquiries, contact us at email@example.com
Servicing Stop Ltd
The Booking Process
Of course. You can book online or by phone - our Booking Agents are on hand to take your calls and assist you with your booking Monday to Friday: 8am to 9pm, Saturday 9am to 6pm and even Sunday 10am to 6pm.
You can amend your booking up to 24 hours before your car is due to be collected, this gives us enough time to cancel your booking, contact the garage or re-allocate your booking to another day.
We offer our loyalty scheme to all customers. This means that once you've paid for your service or MOT you can lock the pricing for next year with a small deposit. This means that when your next MOT or service is due, even if prices have increased - you'll pay the same as last year. You will be booked in for the following year in advance, but the date can be amended nearer the time.
Payment and Price Guarantee
That's why we have a Best Price Guarantee! If you find any main dealer offering a service or MOT at a cheaper basic rate than us - we'll match it. Just email your written quote to firstname.lastname@example.org
with your reference number and we'll refund the difference.
You can pay by card (2.5% charge on credit cards and £1 for Debit Cards). We do not accept American Express (Amex). You can also pay by bank transfer (BACS). Payment is due on completion of the service, repairs or MOT and is required before the car is returned..
No. We only take payment once the service, MOT or repair has been completed. We do not take any bank details from you until this point.
Guarantee and warranty
Yes. Both our full and interim services are carried out in compliance with main dealers and will in no way affect your warranty or service history.
From the day of your service, all parts and labour are covered by a 12-month guarantee - or 12,000 miles guarantee, whichever comes first.
We only use original equipment approved parts which are exactly the same quality used by the manufacturer (OEM). Your service is also conducted according to the manufacturer's service schedule, and we will advise you accordingly if your vehicle requires any additional parts to maintain the warranty.
The Servicing Stop network is made up of over 1,500 approved garages spread throughout the UK. Any garage wishing to join the Servicing Stop network must first undertake a comprehensive assessment conducted by a team of our field agents to determine suitability. All aspects of the operation are evaluated including staff, management and ownership. A garage's financial data is reviewed and a thorough credit check conducted. Every garage we assess must provide appropriate insurance documentation and accreditation from the Driver and Vehicle Standards Agency. The garage's social media interactions and online reviews are also monitored to establish a general overview regarding previous customer satisfaction.
Once your booking has been confirmed you will receive an email letting you know which garage will be performing your service. You will also be notified when the driver is on the way to collect your vehicle.
If there is any reason you want to change the garage we've allocated for your service, let us know and we'll select an alternative. Try and let us know as soon as possible, that gives us the best chance of keeping your service date.
Collection and delivery
We collect your car between 8am and 10am on the morning of your service, this can be altered to a more convenient time if necessary. We can pick up your car from any UK address whether it's your workplace or home address, we then deliver your car back to you the very same day, usually between 4pm and 6pm. Sometimes if there is traffic or other circumstances beyond our control we will let you know your car is running slightly behind schedule - but this doesn't happen often.
Under normal circumstances, we cannot collect and deliver the customer's vehicle from two separate addresses. If you call us, we can check with our driver if it is possible. We prefer to keep the collection and delivery location the same however, as it allows us to leave a vehicle for our driver to return in.
In the unlikely event of your vehicle being subject to any traffic penalties whilst we're looking after it, please contact our Customer Service department who will investigate immediately.
All of our drivers are fully insured. When your car is collected by a Servicing Stop driver they will present their ID card.
Full and Interim Service
We recommend a full service every 12-months or 12,000 miles, whichever comes first. If you've not used the car so much in that time, you might only need an interim service. We will always check the manufacturer's service schedule, as every car has different requirements.
Take a look at our servicing schedule, you'll be able to see what's included in both services. Servicing Schedule
Yes, in order to protect your warranty, we ensure that the car is serviced in accordance with the manufacturer's service schedule.
We do not perform a diagnostic check during our services as the checks are only required if the warning lights have illuminated on the dashboard. A full diagnostic check can be added to your service or booked separately online or over the phone.
Yes. If you supply the parts, we would reduce the price of your service. We're obliged to point out however, that we cannot guarantee your warranty will be protected on parts we have not sourced ourselves. If you want to supply your own parts, we'll send you a revised quote taking that into account.
Yes. Upon completion of your vehicle's service, the service indicator is turned off.
In the unlikely event of this happening, we will organise the correction free of charge.
Yes. On completion of your service, your service book is stamped with the official Servicing Stop stamp. Digital Service Record (DSR) from Mazda, Audi, Jaguar, Land Rover and newer Mercedes-Benz are updated from our headquarter.
We can arrange for it to be either stamped at your home or if you send your service book to our head office we will have it stamped and returned. We will fully reimburse you for postage costs.
Data laws prevent us from revealing services we've conducted on your vehicle prior to you taking ownership. We can attempt to contact the previous owner and resend them the information. Alternatively, if you send us the vehicle's logbook or V50 document, we can then divulge the vehicle's previous service history.
Yes, we have our own repairs site. Repair
Yes. If you have your MOT within 28 days of the expiry date, the next 12-month period will be dated from your current expiry date. But if you have your MOT earlier than this, the 12-months will be dated from the most current MOT.
Yes, providing we are made aware of this when you make the booking; we can arrange to bring trade plates with us when we collect your vehicle.
Yes. An MOT for a class 4 car costs £24 including a free collection and delivery.
If your vehicle fails its MOT, and you've decided to have the repairs conducted elsewhere, it will be re-tested for free if you return to the testing garage within 10 days. Free collection and delivery is not included during retesting.
We offer MOT tests in all parts of the United Kingdom with the exception of Northern Ireland, where the Driver & Vehicle Agency is responsible solely for the licensing and testing of vehicles. We do offer a pre-MOT service in Northern Ireland for the same price as a normal MOT. This contains all items that are found in the DVSA equivalent.
We're sorry to hear that. Naturally, we want to provide you with a resolution as soon as possible. Please email your query along with your reference number or registration to email@example.com
and we will respond within 2-3 working days.
Sometimes vehicles need a more intensive inspection to detect an underlying issue. A diagnostic (which would potentially detect such a problem) is not provided as part of an interim or full service. If you're experiencing an issue following your service you can get back in touch via email or phone and we can arrange to bring your car into the same garage for further examination.
As a company, we prioritise extremely high levels of customer service, and conduct our business with the highest levels of transparency. Servicing Stop is also compliant with The Alternative Dispute Resolution for Consumer Disputes Regulations 2015 as a member of the ADR Group Consumer Dispute Scheme.
There are several codes of practice recognised within the motoring industry and our service centres are members of at least one of the bodies listed below that set these guidelines.
- Trust My Garage, by Independent Garage Association, part of Retail Motor Industry Federation: http://www.trustmygarage.co.uk/
- The newly founded arbitration organization - The Motor Ombudsman https://www.themotorombudsman.org/, formerly known as Motor Codes, and part of The Society of Motor Manufacturers and Traders (SMMT)
- The Retail Motor Industry Federation (RMI) is the leading retail automotive trade body in the UK and Northern Ireland - http://www.rmif.co.uk/